Terms of Use
These Terms of Use (“Terms”) constitute a legally binding agreement between you (“User,” “Player,” or “you”) and our gaming platform (“Platform,” “we,” “us,” or “our”). By accessing, registering on, or using any services provided through our website and mobile applications, you unconditionally accept and agree to be bound by these Terms, our Privacy Policy, and all applicable regulations governing online gaming in the People’s Republic of Bangladesh. If you do not agree with any provision of these Terms, you must immediately cease using our services. Last updated: January 18, 2026.
Eligibility and Registration Requirements
Access to our gaming platform is strictly limited to individuals who are at least eighteen (18) years of age or have attained the legal age of majority in their jurisdiction, whichever is greater. By using our Platform, you represent and warrant that you are of legal age to enter into binding contracts and are not prohibited by any applicable law or regulation from participating in online gaming activities. During the registration process, you must provide accurate, complete, and truthful information. Any false, misleading, or incomplete information may result in immediate account suspension or permanent termination without refund of any remaining balance. Users must ensure that their identity information matches official documentation used for verification purposes.
We reserve the right to request additional documentation, identity verification, and proof of address at any time to comply with anti-money laundering regulations and know-your-customer requirements mandated by Bangladeshi financial authorities. Failure to provide requested documentation within the specified timeframe may result in the freezing of your account and forfeiture of funds pending verification. Each individual is permitted to maintain only one active account on our Platform. Multiple accounts created by the same person, whether detected immediately or subsequently, will result in consolidation of all accounts and potential legal action for breach of terms.
Account Security and Player Responsibilities
You are solely responsible for maintaining the confidentiality of your username, password, and any authentication credentials associated with your account. We strongly recommend using a unique, complex password and enabling two-factor authentication for enhanced security. You agree not to share your account credentials with any third party, including family members, friends, or professional gamblers. Any unauthorized access or activity on your account resulting from your failure to protect your credentials remains your sole responsibility.
Should you suspect unauthorized access, fraudulent activity, or security breach affecting your account, you must immediately notify our customer support team. We are not liable for losses incurred during the period between the unauthorized activity and your notification. You acknowledge that you are responsible for all transactions, bets, and withdrawals initiated from your account, regardless of whether you personally authorized them. We recommend logging out after each session, particularly when using shared or public devices.
Gaming Services and Gameplay Rules
Our Platform offers a comprehensive suite of gaming products including live casino games, slot machines, table games, and sports betting options. All games are powered by certified random number generators (RNG) ensuring fair play and unpredictable outcomes. Game outcomes are determined at the moment of bet placement, not retroactively. Any game malfunction, technical error, or network interruption may result in automatic game cancellation and return of wagered funds to your account balance.
Players acknowledge that gambling outcomes are based on pure chance (in slots and certain table games) or involve elements of skill combined with chance (in live dealer games). The House maintains a mathematical advantage in all games, represented by the Return-to-Player (RTP) percentage specified for each game. This advantage ensures the Platform’s operational sustainability. Players accept all terms and conditions of each specific game before placing bets. Disputes regarding game outcomes must be filed within forty-eight (48) hours of the disputed transaction. Claims submitted after this period cannot be investigated or remedied.
| Game Category | Minimum Bet (BDT) | Maximum Bet (BDT) | RTP Range |
|---|---|---|---|
| Classic Slots | 10 | 50,000 | 94-96% |
| Video Slots | 10 | 75,000 | 95-97% |
| Live Blackjack | 100 | 100,000 | 99-99.5% |
| Live Roulette | 50 | 80,000 | 97.3% |
| Live Baccarat | 100 | 120,000 | 98.5% |
Deposits, Withdrawals, and Financial Transactions
We accept deposits through various payment methods including bank transfers, mobile banking applications, e-wallets, and cryptocurrency options compliant with Bangladeshi financial regulations. All monetary transactions on our Platform are processed in Bangladeshi Taka (BDT). The minimum deposit amount is five hundred (500) BDT, while the maximum deposit per transaction is five hundred thousand (500,000) BDT. Deposit processing times vary by payment method, typically ranging from immediate processing to forty-eight (48) hours for traditional bank transfers.
Withdrawal requests must be submitted through the same payment method used for the deposit, unless otherwise authorized by our compliance team. The minimum withdrawal amount is one thousand (1,000) BDT, and the maximum single withdrawal is two hundred fifty thousand (250,000) BDT per transaction. Withdrawal processing times range from twenty-four (24) to seventy-two (72) hours, depending on your bank’s processing capabilities and our compliance checks. We reserve the right to delay or refuse withdrawals if we suspect fraudulent activity, money laundering, or violation of these Terms. Players acknowledge that financial institutions may apply additional fees or delays beyond our control.
All funds in your account are held in segregated trust accounts separate from our operational funds. In the unlikely event of Platform insolvency or license revocation, player funds are protected through established compensation mechanisms in accordance with Bangladeshi banking regulations. We do not charge withdrawal fees for standard processing, but express withdrawal options may incur expedited processing fees disclosed at the time of request.
Bonuses, Promotions, and Wagering Requirements
The Platform offers various bonuses and promotional offers including welcome bonuses, deposit bonuses, free spins, cashback rewards, and loyalty program benefits. Each promotion is subject to specific terms and conditions outlined in the bonus description at the time of offer. Players must manually claim most bonuses through the promotions section of their account. Bonuses are typically credited to a separate bonus wallet and cannot be withdrawn until wagering requirements are satisfied.
Wagering requirements specify how many times bonus funds must be wagered before conversion to real cash. For example, a one-hundred-percent (100%) deposit bonus with a thirty-five-times (35x) wagering requirement on a one-thousand (1,000) BDT deposit requires thirty-five thousand (35,000) BDT in total wagers. Certain games contribute different percentages toward wagering requirements: slots typically contribute one hundred percent (100%), while table games may contribute only ten percent (10%) or be excluded entirely. Bonuses expire if not utilized within thirty (30) days of issuance. Expired bonuses are forfeited without compensation.
- Bonuses are available exclusively to new players making their first deposit or to existing players during promotional periods as specified.
- Maximum bonus amount per player per promotion is limited to prevent abuse and ensure fair distribution.
- Bonuses cannot be combined unless explicitly stated in the promotion terms.
- The Platform reserves the right to cancel, modify, or suspend any promotion without notice.
- Violation of bonus terms or suspicious gameplay patterns may result in bonus forfeiture.
Restricted Jurisdictions and Prohibited Activities
Our Platform operates under a gaming license issued by relevant Bangladeshi authorities and is designed exclusively for players within Bangladesh and authorized jurisdictions. Access from prohibited jurisdictions, including but not limited to the United States, United Kingdom, France, Spain, and other countries with strict gambling regulations, is strictly prohibited. We employ geolocation technology to prevent access from restricted areas. Attempting to circumvent geographic restrictions through virtual private networks (VPNs) or proxy servers is grounds for immediate account termination and forfeiture of funds.
The following activities are expressly prohibited and will result in account suspension and potential legal action: participation by minors, use of stolen payment methods or fraudulently obtained funds, money laundering or terrorist financing, collusion or collusion attempts with other players or Platform employees, use of automated betting software or bots, and abuse of bonuses through risk-free betting strategies. We maintain sophisticated fraud detection systems monitoring all accounts for suspicious patterns. Intentional circumvention of our responsible gaming features or account restrictions is illegal and subject to prosecution.
Responsible Gaming and Self-Exclusion
We recognize the importance of responsible gaming and are committed to preventing problem gambling. The Platform implements multiple safeguards including deposit limits, session time limits, reality check notifications, and self-exclusion options. Players may voluntarily impose deposit limits ranging from one hundred (100) BDT to one hundred thousand (100,000) BDT per day, week, or month. Session time limits send reminder notifications after predetermined periods of continuous play.
Players experiencing gambling-related difficulties may request temporary account suspension (ranging from forty-eight hours to three months) or permanent self-exclusion. Self-excluded accounts cannot be reactivated without written request after the exclusion period expires and are subject to an additional thirty (30)-day cooling-off period before reinstatement eligibility. We provide free access to the National Problem Gambling Helpline (1-800-GAMBLE-1) and international resources including Gamblers Anonymous Bangladesh and other recognized treatment organizations. If you exhibit signs of problem gambling or suspect someone else may, please immediately seek professional help through available support services.
Intellectual Property and Platform Content
All content available on our Platform, including but not limited to game software, graphics, sounds, videos, logos, trademarks, and textual material, is the exclusive intellectual property of our Platform or our licensed game providers including Evolution Gaming and Playtech. These materials are protected under international copyright laws and trademark regulations. You are granted a limited, non-exclusive, non-transferable license to access and use this content solely for personal, non-commercial gaming purposes.
You agree not to reproduce, distribute, modify, create derivative works from, or publicly display any Platform content without explicit written consent. Unauthorized use of Platform intellectual property, including reverse engineering of software or unauthorized software modification, constitutes infringement subject to civil and criminal prosecution. All rights not expressly granted herein are reserved exclusively to the Platform and its licensors.
Limitation of Liability and Dispute Resolution
To the maximum extent permitted by applicable law, the Platform and its affiliates, officers, employees, and licensors disclaim all warranties, express and implied, including merchantability, fitness for particular purpose, and non-infringement. The Platform is provided “as is” and “as available” without any guarantees regarding continuous, uninterrupted, or error-free service. The Platform is not liable for damages resulting from service interruptions, technical errors, unauthorized access, or force majeure events beyond our reasonable control including natural disasters, war, terrorism, or telecommunications failures.
Your exclusive remedy for any Platform deficiency is limited to refund of amounts paid for the specific service in question, not to exceed the disputed transaction amount. In no event shall the Platform’s total liability to you exceed the total amount deposited into your account over the preceding twelve (12) months. The Platform shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or opportunity costs, even if advised of the possibility of such damages.
- Disputes must be reported to our customer support team within forty-eight (48) hours of the disputed event.
- We will investigate disputes and respond with findings within ten (10) business days.
- If you remain unsatisfied, you may escalate to our independent dispute resolution panel.
- Final resolution authority rests with the Bangladesh Online Gaming Regulatory Commission or equivalent authority under applicable law.
- You agree to mandatory binding arbitration for disputes exceeding five thousand (5,000) BDT rather than litigation in court.
Termination and Account Closure
Either party may terminate this agreement at any time. You may request account closure through your account settings or by contacting customer support. Account closure takes effect immediately upon request submission. Upon closure, remaining funds will be withdrawn to your registered payment method within five (5) business days. The Platform may terminate your account immediately without notice if you violate any provision of these Terms, engage in prohibited activities, or breach local laws.
Accounts terminated for violation of these Terms may forfeit remaining balances. Accounts closed voluntarily retain withdrawal rights for any remaining balance within one hundred eighty (180) days of closure. After this period, unclaimed balances are transferred to a regulated charity designated by Bangladeshi gaming authorities. Terminated accounts are permanently deleted from our system and cannot be reopened or recovered.