Contact Us
We are committed to providing exceptional customer support for all gaming inquiries. Our dedicated team is available across multiple channels to address your questions regarding account management, technical issues, payment concerns, and responsible gaming resources. Contact us during operating hours for swift assistance with any matters related to your gaming experience in Bangladesh.
Support Channels & Response Times
Choose your preferred communication method based on urgency and inquiry type. Each channel is monitored by qualified support specialists trained in gaming regulations and player protection standards applicable under Bangladesh jurisdiction.
| Channel | Contact Details | Response Time |
|---|---|---|
| Live Chat | Available on website | 5-15 minutes |
| [email protected] | 2-4 hours | |
| Telephone | +880 1677-900456 | 10-20 minutes |
Department Directory & Guidelines
Route your inquiry to the appropriate department for faster resolution:
- Account & Verification: Password resets, identity confirmation, profile updates
- Payment Support: Deposits, withdrawals, transaction disputes, banking issues
- Gaming Issues: Technical problems, game glitches, bonus inquiries
- Responsible Gaming: Self-exclusion requests, deposit limits, gambling addiction resources
- Complaints: Formal grievances, regulatory concerns, dispute resolution
Last updated: January 16, 2026